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Cancellation Policy

We understand that circumstances may arise that require you to cancel your booking for our workshops. To ensure clarity and fairness, we have established the following cancellation policy:

Refund Eligibility

• Full refunds will be granted for cancellations received in writing at least 14 days prior to the scheduled workshop date.
• Written cancellations must be submitted via email to info@eilidhrobertson.co.uk or through our website’s contact form.

Refund Process

• Upon receiving your cancellation request within the stipulated timeframe, we will initiate the refund process promptly.
• Refunds will be issued to the original payment method used during booking.
• Please allow 7 for the refund to reflect in your account, depending on your bank or financial institution’s processing times.

Non-Refunable Period

• Cancellations made within 14 days of the workshop date will not be eligible for refunds.
• This includes cancellations made on or after the 14th day preceding the scheduled workshop.

No-Shows

• Participants who fail to attend the workshop without prior notice (“no-shows”) will not be eligible for refunds or rescheduling.

Rescheduling

• We understand that unforeseen circumstances may arise within the 14-day window leading up to the workshop date.
• While refunds are not available during this period, we may consider requests for rescheduling to an alternative workshop date, subject to availability.
• Please contact us as soon as possible if you require rescheduling due to unavoidable circumstances.

Exceptional Circumstances

• In rare cases of unavoidable emergencies or events beyond your control, we may consider refund requests on a case-by-case basis.
• Supporting documentation or evidence may be required to assess the validity of such requests.

Workshop Cancellation

• In the unlikely event that we need to cancel a workshop due to unforeseen circumstances, participants will be entitled to a full refund or the option to reschedule to a future workshop date.

Intellectual Property and Confidentiality

All content, materials, techniques and instructional methods provided during the workshop, including but not limited to presentations, demonstrations, guides and visual examples, are the intellectual property of Eilidh Robertson and are protected under UK copyright law. By attending the workshop, participants agree not to record, reproduce, distribute, or publicly share any part of the workshop content in any format without prior written consent. This includes but is not limited to online sharing, publication, or use in other training sessions. The knowledge and skills acquired are for personal use only and must not be used for commercial purposes, teaching, or redistribution outside the context of the workshop. Breach of these terms may result in legal action and/or removal from the workshop without refund.

By booking our phone photography or reels workshop, you agree to abide by the terms of this cancellation policy. We appreciate your understanding and cooperation. If you have any questions or require further clarification, please don’t hesitate to contact us.